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Hubspot

15k+ Customer Reviews

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Pros & Cons

Simple workflows and good UX makes changing over from legacy systems easy

Free version has many of the features startups and small businesses are looking for

Can scale your feature set with company growth, no need to switch over to more robust systems

Bad solution for companies already operating at enterprise scale

Might not have the customizability of other CRM software

Platforms

Web-based, Android, iOS

Support

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Training

In-person, live online, webinars, documentation, videos

Pricing Structure

Based on scale and feature set

Company Size

From startups to enterprise scale

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Hubspot Full Review

Salesforce Sales Cloud

53k+ Customer Reviews

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Pros & Cons

Best CRM software for enterprise scale and above

Other large companies are likely already using other Salesforce sofware

Highly customizeable, wide selections of deeply useful integrations

Can be intimidating to new users due to its massive feature set

More expensive than other enterprise scale options

Platforms

Web-based, Android, iOS

Support

Helpdesk, FAQs, forums, knowledge base, phone support

Training

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user

Company Size

Medium to large

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Salesforce Sales Cloud Full Review

Zoho

12k+ Customer Reviews

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Pros & Cons

Built around the sales channel, great for sales-focused teams

Isn't super expensive, good for smaller teams or teams outside the US

Users like its flexibility, especially for small teams that don't want to use seven different pieces of software

The UX has some quirks than can frustrate new users

Integrations are less robust than software like Salesforce

Platforms

Web-based, Android, iOS

Support

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Training

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user

Company Size

From startups to enterprise scale

Free Trial?

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Zoho Full Review

Zendesk Sell

1k+ Customer Reviews

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Pros & Cons

Focus on small to medium B2B teams looking to improve workflows

Aggregates all customer interaction through every channel into one central inbox

Allows for better collaboration between team members

Less data reporting capabilities than other software

Some feel it's too easy to change work done by other team members

Platforms

Web-based, Android, iOS

Support

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Training

In-person, live online, webinars, documentation, videos

Pricing Structure

Per-user

Company Size

Small to medium

Free Trial?

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Zendesk Sell Full Review

Pipedrive

8k+ Customer Reviews

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Pros & Cons

Presents customer relationships as a pipeline - emphasis on followup and communication

SImple UX makes it great for teams without much experience using CRM software

Good fit for teams that often let leads go stale

Many of its integrations have to go through Zapier, which means additional cost

Stats it puts out aren't as detailed as stats from other software

Platforms

Web-based, desktop app (Mac, Windows, and Linux), Android, iOS

Support

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Training

Webinars, documentation, videos

Pricing Structure

Per user

Company Size

All sizes

Free Trial?

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Pipedrive Full Review

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