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Hubspot
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Watch a video review of this product
Pros & Cons
Simple workflows and good UX makes changing over from legacy systems easy
Free version has many of the features startups and small businesses are looking for
Can scale your feature set with company growth, no need to switch over to more robust systems
Bad solution for companies already operating at enterprise scale
Might not have the customizability of other CRM software
Platforms
Web-based, Android, iOS
Support
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Training
In-person, live online, webinars, documentation, videos
Pricing Structure
Based on scale and feature set
Company Size
From startups to enterprise scale
Free Trial?
Hubspot Full Review
Salesforce Sales Cloud
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Watch a video review of this product
Pros & Cons
Best CRM software for enterprise scale and above
Other large companies are likely already using other Salesforce sofware
Highly customizeable, wide selections of deeply useful integrations
Can be intimidating to new users due to its massive feature set
More expensive than other enterprise scale options
Platforms
Web-based, Android, iOS
Support
Helpdesk, FAQs, forums, knowledge base, phone support
Training
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user
Company Size
Medium to large
Free Trial?
Salesforce Sales Cloud Full Review
Zoho
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Watch a video review of this product
Pros & Cons
Built around the sales channel, great for sales-focused teams
Isn't super expensive, good for smaller teams or teams outside the US
Users like its flexibility, especially for small teams that don't want to use seven different pieces of software
The UX has some quirks than can frustrate new users
Integrations are less robust than software like Salesforce
Platforms
Web-based, Android, iOS
Support
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Training
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user
Company Size
From startups to enterprise scale
Free Trial?
Zoho Full Review
Zendesk Sell
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Watch a video review of this product
Pros & Cons
Focus on small to medium B2B teams looking to improve workflows
Aggregates all customer interaction through every channel into one central inbox
Allows for better collaboration between team members
Less data reporting capabilities than other software
Some feel it's too easy to change work done by other team members
Platforms
Web-based, Android, iOS
Support
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Training
In-person, live online, webinars, documentation, videos
Pricing Structure
Per-user
Company Size
Small to medium
Free Trial?
Zendesk Sell Full Review
Pipedrive
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Watch a video review of this product
Pros & Cons
Presents customer relationships as a pipeline - emphasis on followup and communication
SImple UX makes it great for teams without much experience using CRM software
Good fit for teams that often let leads go stale
Many of its integrations have to go through Zapier, which means additional cost
Stats it puts out aren't as detailed as stats from other software
Platforms
Web-based, desktop app (Mac, Windows, and Linux), Android, iOS
Support
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Training
Webinars, documentation, videos
Pricing Structure
Per user
Company Size
All sizes
Free Trial?
Pipedrive Full Review
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