Pros & Cons
Can be used on-premises for sensitive information
Streamlined interface leads to good UX for both employee and customer
Doesn't take as much implementation as other software, great for a smaller team without dedicated IT support
Pointed more towards small businesses than enterprise scale
Feature set is somewhat limited at the lower tiers
Platforms
Web-based, desktop app (Mac, Windows, and Linux), on-premise (Windows and Linux), Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user or per ticket
Company Size
Larger companies