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Help Desk Software

Compare the Best Help Desk Software Side-by-Side

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Freshdesk
9k+ Customer Reviews
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Pros & Cons
Extremely popular and feature-rich, used by a ton of large companies
Agents without much helpdesk experience can start using it right away
Users say that implementation is painless
Ironically, some feel that Freshdesk's own customer support is lacking
Some of the integrations are buggy or badly implemented
Platforms
Web-based, Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
Live online, webinars, documentation, videos
Pricing Structure
Per user
Free Trial?
Company Size
All sizes
Freshdesk Full Review
Zendesk
10k+ Customer Reviews
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Pros & Cons
Automation makes it simple to deal with multiple tickets at once
Systemic issue tracking helps collect data for the QA team and draw conclusions
Have the ability to black-box support, don't have to give out identifying information
Can be hard to train staff on Zendesk
Feature set can be more limiting than other software
Platforms
Web-based, Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user
Free Trial?
Company Size
All sizes
Zendesk Full Review
LiveAgent
4k+ Customer Reviews
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Pros & Cons
Can add a chat widget on customer-facing sites and set up automatic responses
Allows for customers to interact with the helpdesk in tons of different ways
Can save a bit of cash compared to other helpdesk software
Some users say the spam filter doesn't work very well
Can't be tailored to specific use cases as well as other software
Platforms
Web-based, on-premise (Windows and Linux), Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user
Free Trial?
Company Size
Small to medium
LiveAgent Full Review
Zoho Desk
7k+ Customer Reviews
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Pros & Cons
Works well with other products in the Zoho ecosystem
Free version has most necessary features and allows for up to 3 agents
Robust macro system allows many processes to be automated to a key press
Isn't as feature-rich as some of its competitors
Larger companies ought to look for a more robust system
Platforms
Web-based, desktop app (Mac and Windows), Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user
Free Trial?
Company Size
Small businesses
Zoho Desk Full Review
HappyFox
200+ Customer Reviews
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Pros & Cons
Can be used on-premises for sensitive information
Streamlined interface leads to good UX for both employee and customer
Doesn't take as much implementation as other software, great for a smaller team without dedicated IT support
Pointed more towards small businesses than enterprise scale
Feature set is somewhat limited at the lower tiers
Platforms
Web-based, desktop app (Mac, Windows, and Linux), on-premise (Windows and Linux), Android, iOS
Training
Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat
Support
In-person, live online, webinars, documentation, videos
Pricing Structure
Per user or per ticket
Free Trial?
Company Size
Larger companies
HappyFox Full Review
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