Compare King

Freshdesk

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Pros & Cons

Extremely popular and feature-rich, used by a ton of large companies

Agents without much helpdesk experience can start using it right away

Users say that implementation is painless

Ironically, some feel that Freshdesk's own customer support is lacking

Some of the integrations are buggy or badly implemented

Platforms

Web-based, Android, iOS

Training

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Support

Live online, webinars, documentation, videos

Pricing Structure

Per user

Free Trial?

Company Size

All sizes

Freshdesk Full Review

Zendesk

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Pros & Cons

Automation makes it simple to deal with multiple tickets at once

Systemic issue tracking helps collect data for the QA team and draw conclusions

Have the ability to black-box support, don't have to give out identifying information

Can be hard to train staff on Zendesk

Feature set can be more limiting than other software

Platforms

Web-based, Android, iOS

Training

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Support

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user

Free Trial?

Company Size

All sizes

Zendesk Full Review

LiveAgent

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Pros & Cons

Can add a chat widget on customer-facing sites and set up automatic responses

Allows for customers to interact with the helpdesk in tons of different ways

Can save a bit of cash compared to other helpdesk software

Some users say the spam filter doesn't work very well

Can't be tailored to specific use cases as well as other software

Platforms

Web-based, on-premise (Windows and Linux), Android, iOS

Training

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Support

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user

Free Trial?

Company Size

Small to medium

LiveAgent Full Review

Zoho Desk

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Pros & Cons

Works well with other products in the Zoho ecosystem

Free version has most necessary features and allows for up to 3 agents

Robust macro system allows many processes to be automated to a key press

Isn't as feature-rich as some of its competitors

Larger companies ought to look for a more robust system

Platforms

Web-based, desktop app (Mac and Windows), Android, iOS

Training

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Support

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user

Free Trial?

Company Size

Small businesses

Zoho Desk Full Review

HappyFox

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Pros & Cons

Can be used on-premises for sensitive information

Streamlined interface leads to good UX for both employee and customer

Doesn't take as much implementation as other software, great for a smaller team without dedicated IT support

Pointed more towards small businesses than enterprise scale

Feature set is somewhat limited at the lower tiers

Platforms

Web-based, desktop app (Mac, Windows, and Linux), on-premise (Windows and Linux), Android, iOS

Training

Helpdesk, FAQs, forums, knowledge base, phone support, 24/7 live chat

Support

In-person, live online, webinars, documentation, videos

Pricing Structure

Per user or per ticket

Free Trial?

Company Size

Larger companies

HappyFox Full Review

Help Desk Software