RapidSpike

RapidSpike

RapidSpike is a Digital Experience Monitoring Platform that interacts with digital platforms exactly as customers do. Fast, secure and well structured digital platforms achieve better revenue conversion, improve user experiences and reduce global energ...
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RapidSpike is a Digital Experience Monitoring Platform that interacts with digital platforms exactly as customers do. Fast, secure and well structured digital platforms achieve better revenue conversion, improve user experiences and reduce global energy consumption. RapidSpike pinpoints critical platform issues and improvements by collating real time and synthetic data on customer interactions and system performance into clear compelling actionable insights.
Digital Experience Monitoring is an availability and performance monitoring discipline that supports the optimization of the experience and behaviour of a digital agent, human or machine, as it interacts with online services. It includes Real-User Monitoring and Synthetic Transaction Monitoring for both web and mobile-based end users.
Taking a high-level view it can be broken down into four steps. Basics, Is my platform online and working as it should? Is it fast enough, secure and are there any problems we need to fix. In other words, are we open for business? Structural, Under controlled circumstances is my core web platform well built? Do we have structural issues that may affect the digital experience? Like the page integrity is solid, it is well regarded by search engines (Google especially) and there are no platform-wide fundamental flaws. Real World, What is the experience for my real world users regardless of platform? In real time for your real users, is the digital platform performing like we expect it to be? If not, which customer group is affected? Is it mobile users in South America for example or desktop users on Chrome or is it something else? If so, what actions do I need to take? Business Critical, Are my most critical digital user journeys ok? For example, can the user login, browse and buy my product, are my payment gateways ok? Are my 3rd party technology partners ok? Is there a data breach?

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Supported Languages
English
Suitable Business Sizes
Small, Medium, Large
Platform
Web Based
Training Available
Webinars, Documentation
Support Available
Business Hours, Online Chat, Online Resources, Phone Support, Email Support
Pricing Plans

One: $8.25/Month 1 User Account, 1 Month Data History, 25 SMS/Voice Credits, 25 Core Monitors, 1 Page Performance Monitors, 50,000 Real User Monitors, Public Status Pages

Stream: $55/Month One Features, plus: 5 User Accounts, 6 Months Data History, 100 SMS/Voice Credits, 100 Core Monitors, 5 Page Performance Monitors, 1 Million Real Users Monitors, 5 Connect Anything Monitors, 2 Vulnerability Scans, Maintenance Windows, TV Mode, Live Chat Support

River: $162/Month Stream Features, plus: 20 User Accounts, 12 Months Data History, 250 SMS/Voice Credits, User Management, 250 Core Monitors, 10 Page Performance Monitoring, 4 Million Real User Monitoring, 10 Connect Anything Monitors, 4 Vulnerability Scans, 6 User Journey Credits, Data Breach Monitor, API Monitoring, API Access, Malicious User Detection, Selectable Test Regions, White-Labelled Reporting, Phone Support

Ocean: $325/Month River Features, plus: Unlimited User Accounts, 18 Months Data History, 500 SMS/Voice Credits, 500 Core Monitors, 25 Page Performance Monitors, 8 Million Real User Monitoring, 20 Connect Anything Monitors, 8 Vulnerability Scans, 12 User Journey Credits, White-Labelled Reporting, Account Manager

RapidSpike Features
Access Control
Active Directory Integration
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Alerting
API Management
Application Integration
Application Security
Automatic Reminders
Big Data Management
Charting
Collaboration Tools
Collaborative Workspace
Custom Applications
Customizable Reporting
Dashboard Creation
Data Connectors
Data Extraction
Data Filtering
Data Import/Export
Data Science Tools
Data Synchronization
Data Transformation
Data Visualization
Data Warehousing
Drag & Drop Interface
Drill Down Capability
Embed
ETL
Federated Queries
Filtered Views
Forecasting
Instant Messaging
Mobile Alerts
Mobile App
Multiple Data Sources
Offline Access
On-Premise Deployment
Performance Reports
Permission Management
Predictive Analytics
Process Automation
Project Management
Projections
Real Time Notifications
Real Time Reporting
Risk Alerts
Role-Based Permissions
Single Sign On
SSL Security
Third Party Integration
Trend Analysis
Upsert
Workflow Management
Write-back
RapidSpike Review Summary
Value of Money
4.9
Ease of use
4.4
Overall Rating
4.9
Based on 14 Customer Reviews
Features
4.8
Customer Support
5.0
RapidSpike Competitors
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